FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship to?

We currently ship to most countries worldwide. For more details, please visit our Shipping Policy.

2. How long does shipping take?

Shipping times vary depending on your location. Typically:

 4–8 business days
Please note that processing time (1–3 business days) is not included in the shipping estimate.

3. How much does shipping cost?

We offer free shipping on all orders. No hidden fees — what you see is what you pay.

4. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to follow your shipment in real time.

5. Can I modify or cancel my order after placing it?

You can cancel or modify your order within 2 hours of placing it by contacting our customer support at info@seusite.com. After that, we begin processing and cannot make changes.

6. What is your return policy?

We accept returns within 60 days of delivery. Items must be in original condition, unused, and in the original packaging. For full return details, check our Return & Refund Policy.

7. How do I start a return or exchange?

Email us at info@seusite.com with your order number, reason for return, and any relevant photos. Our team will guide you through the process.

8. What if I receive a damaged or wrong item?

We’re sorry! Please contact us within 48 hours of receiving the item, and we’ll arrange a replacement or full refund at no extra cost.

9. Do you offer exchanges?

Yes, we offer exchanges for defective or incorrect items. For sizing issues, we recommend returning the item and placing a new order in the correct size.

10. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options depending on your region.

11. Is my payment information secure?

Yes. All payments are processed securely using encryption technology. We never store your credit card information.

12. Do you offer gift cards?

Not at the moment — but stay tuned! We’re working on offering digital gift cards soon.

13. How can I contact customer service?

We’re here to help!
📧 Email: info@seusite.com
📍 Address: Seu Endereço
🕘 Hours: Monday to Friday, 9:00 AM – 5:00 PM (local time)